With a startup spirit and 90,000+ curious
and courageous minds, we have the expertise to go deep with the world’s biggest
brands—and we have fun doing it. Now, we’re calling all you rule-breakers and
risk-takers who see the world differently, and are bold enough to reinvent it.
Come, transform with us.
Are you the one that we are looking for
Inviting applications for the role of
Onsite Support engineer would be deployed at one of the Genpact Site in India
in 24*7 shifts and would carry following roles and responsibilities:
cases in Ticketing tool queues.
P4 Incidents, Work Orders or Task Tickets in Helpmate.
the reported issue/approved work order and address it within agreed SLA’s.
%26amp; update ticket after selecting relevant resolution
issues related to Hardware, OS, Standard Office Suite and Browsers.
support to Desktops, Laptops, Thin Clients. First level support to
Printers, Scanners and Multi-Function Devices.
Movement, Transfer, surrender of Desktops/Laptops/ Thin Client, Printers,
Scanners, MFP’s and mobile devices like iPads and of end points to be done
as per organization Hardening guidelines through MDT setup
and removal of business specific applications and their upgrades.
New Transitions, Ramp Up’s/Down’s, Business migrations/Site Consolidations
of Media disposal tools like Kill Disk/Eraser/Degausser.
solving problems of equipment in data center, mux and hub room.
Physical CMDB/U level diagram, DC layout for all installed devices inside
DC %26amp; Hub rooms
management process awareness and ensure it is followed for all infra
%26amp; de-activation of Data %26amp; Voice ports and troubleshooting any port
assist in moving and racking/stacking equipment
Sniffer and Ethereal / Wireshark log
support for Decommissioning and troubleshooting of Voice devices/Voice
Gateways/Circuit packs and Phones
CMDB of phones installed on floor.
and laying new cable in DC and MUX room, Cable dressing and ensuring
sustenance of same in Hub rooms
Qualification we seek in you!
in Electronics %26amp; Telecommunication/Computer Engineering or above
meaningful experience in supporting end users, providing Hands and Feet
support for Data Centers/Hub Rooms and Telecom Infra in ITES/BPO Industry.
Version 3 or 4 foundation Trained/Certified.
Customer management, Team management, Good
Interpersonal and Communication skills, Detail Oriented, Problem solving and
Analytical ability, Reasoning skills, Work Under Stress in multiple time zones.
Service and Problem-Solving demeanour.
communications skills in English and local Language.
able to deliver on timelines.
Genpact is an Equal Opportunity Employer
and considers applicants for all positions without regard to race, color,
religion or belief, sex, age, national origin, citizenship status, marital
status, military/veteran status, genetic information, sexual orientation,
gender identity, physical or mental disability or any other characteristic
protected by applicable laws. Genpact is committed
to creating a dynamic work environment that values diversity and inclusion,
respect and integrity, customer focus, and innovation. For more information,
visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.