Technical Associate – Floor Support/Onsite Support Job For 0-50 Year Exp In Genpact Hyderabad / Secunderabad – 3156021

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With a startup spirit and 90,000+ curious
and courageous minds, we have the expertise to go deep with the world’s biggest
brands—and we have fun doing it. Now, we’re calling all you rule-breakers and
risk-takers who see the world differently, and are bold enough to reinvent it.
Come, transform with us.
Are you the one that we are looking for
Inviting applications for the role of
Onsite Support engineer would be deployed at one of the Genpact Site in India
in 24*7 shifts and would carry following roles and responsibilities:

  • Supervise
    cases in Ticketing tool queues.
  • Receive
    P4 Incidents, Work Orders or Task Tickets in Helpmate.
  • Look into
    the reported issue/approved work order and address it within agreed SLA’s.
  • Resolve
    %26amp; update ticket after selecting relevant resolution
  • Troubleshooting
    issues related to Hardware, OS, Standard Office Suite and Browsers.
  • Hardware
    support to Desktops, Laptops, Thin Clients. First level support to
    Printers, Scanners and Multi-Function Devices.
  • Installations,
    Movement, Transfer, surrender of Desktops/Laptops/ Thin Client, Printers,
    Scanners, MFP’s and mobile devices like iPads and of end points to be done
    as per organization Hardening guidelines through MDT setup
  • Transfer
    and removal of business specific applications and their upgrades.
  • Support
    New Transitions, Ramp Up’s/Down’s, Business migrations/Site Consolidations
  • Knowledge
    of Media disposal tools like Kill Disk/Eraser/Degausser.
  • Installation,
    solving problems of equipment in data center, mux and hub room.
  • Maintain
    Physical CMDB/U level diagram, DC layout for all installed devices inside
    DC %26amp; Hub rooms
  • Change
    management process awareness and ensure it is followed for all infra
  • Activation
    %26amp; de-activation of Data %26amp; Voice ports and troubleshooting any port
    related issues
  • Physically
    assist in moving and racking/stacking equipment
  • Capturing
    Sniffer and Ethereal / Wireshark log
  • Physical
    support for Decommissioning and troubleshooting of Voice devices/Voice
    Gateways/Circuit packs and Phones
  • Maintaining
    CMDB of phones installed on floor.
  • Tracing
    and laying new cable in DC and MUX room, Cable dressing and ensuring
    sustenance of same in Hub rooms
  • Qualification we seek in you!

  • Diploma
    in Electronics %26amp; Telecommunication/Computer Engineering or above
    meaningful experience in supporting end users, providing Hands and Feet
    support for Data Centers/Hub Rooms and Telecom Infra in ITES/BPO Industry.
  • ITIL
    Version 3 or 4 foundation Trained/Certified.
  • Preferred qualification
    Customer management, Team management, Good
    Interpersonal and Communication skills, Detail Oriented, Problem solving and
    Analytical ability, Reasoning skills, Work Under Stress in multiple time zones.

  • Customer
    Service and Problem-Solving demeanour.
  • Good
    communications skills in English and local Language.
  • Should be
    able to deliver on timelines.
  • Genpact is an Equal Opportunity Employer
    and considers applicants for all positions without regard to race, color,
    religion or belief, sex, age, national origin, citizenship status, marital
    status, military/veteran status, genetic information, sexual orientation,
    gender identity, physical or mental disability or any other characteristic
    protected by applicable laws.
    Genpact is committed
    to creating a dynamic work environment that values diversity and inclusion,
    respect and integrity, customer focus, and innovation. For more information,
    visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.

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