Job Profile Name – Lead Qualifier – IN
We are seeking a Lead Qualifier to join our EMEA Marketing team.
As a Lead Qualifier, your primary responsibilities will include responding to inquiries via online chat, email and phone calls. You will qualify inbound and outbound prospects, deliver high-quality online sales service resulting in new customers, increasing qualified opportunities for our acquisition sales team, and ultimately driving revenue for Rackspace.
In this position, we will train you on our sales process, the cloud services industry, and how to sell competitively and you will be expected to generate high quality leads.
Cross sell into all targeted accounts and generate leads / opportunities from within client base. Create and deliver qualified cross sell opportunities to field Strategic Account Executives as dictated by ROE.
Assist in other marketing activities to expand share of wallet such as account research, identification of ‘white space’ for cross selling opportunities.
Handle inbound, reactive customer calls and convert them into sales opportunities.
Overcome objections. Describe product/service features and benefits and how they relate to the business need / problem.
Appropriately communicate brand identity and corporate position.
Decisions primarily impact own team and may begin to interact with other areas in the organization as part of business process workflows.
Learns to use good judgment in selecting methods and techniques for obtaining solutions.
Works on assignments and problems of limited scope requiring limited judgement and initiative, using standard practices and procedures.
Completes highly transactional work where learning is applied to new situations.
Analyze information, asks questions and checks for understanding using standard procedures and processes.
Apply acquired skills and experience to complete basic and routine tasks.
Builds stable internal working relationships.
Collaborate with Client Executives and sales leader to ensure work activities align with customer sales strategy.
Meets quota/metric expectations for revenue, contact, and lead generation.
Manages data for clients in company’s CRM, ensuring all communications are logged, information is accurate and documents are attached.
Maintain and expand Rackspace database of prospects.
Bachelor’s Degree in a field related to the role required OR 4 years of additional related experience may substitute for the degree requirement and High School Diploma.
1+ years of relevant sales experience.
Experience of working in a target driven environment.
Excellent rapport building skills via the phone, chat, email and face to face
Proficiency with CRM tools (e.g. Salesforce) and intelligence-gathering tools (e.g. LinkedIn, , etc.) for pipeline management, communication, reporting, organization, and research
Ability to manage multiple work streams and prioritise to reach target.
Strong organisational and time management skills – must be able to multi-task and respond effectively under pressure.
Collaborative team player.
A solid understanding of the Rackspace portfolio of solutions and services
An ability to have business-centric and high-level technology conversations with prospects in an effort to qualify and tee-up Rackspace direct sellers
Strong communication skills with the ability to interact predominantly with senior leadership within prospect company
Ability to identify key buying influencers within these prospects to determine budget and timeline.
High energy and not easily discouraged
Customer centric mindset
Basic knowledge of simple configurations in cloud computing preferred
Consistent ability to meet and/or exceed sales and activity quotas
Hunger to learn, adaptable to change, and passion for sales/marketing in the IT industry
Excellent spoken and written English
German and other European languages an advantage
Job Profile Name – Lead Qualifier – IN