• Customization credentials to customers promptly, personally and with the goal of opening the conversation and ensuring that customer feels connected
• Understand customers’ requirements in detail and assist them in making the right choice for their home
• Engage with our customers promptly, personally and assist them in every query / concern throughout the journey of customization.
• Educate and excite customers by answering their questions and providing a tailored experience based on their requirements.
• Be an advisor to customer and recommend products and design options to customers that would meet the customer’s implicit or explicit requirements.
• Maintain a healthy relationship with customers thereby creating a deep bond, trust and good experience throughout the journey of customization. Enrich the information in customer database.
• Co-ordinate with internal and external customers on time to ensure timely closure on customization and as per the commitments agreed between parties.
• Close customization journey within 90 days by continuously helping customers on all required information and signing off.
• Formally record each customization in the company’s ERP system and provide regular reports to the function head on the status.
• Always maintain a thorough knowledge of the products, finishes, and designs.
• Deliver minimum of 60 Customer Sign-offs in a year
• Achieving the customization delivery goals for each month and securing customer sign-off within 90 days for each customer
• Ensuring that the billing to customers is accurately captured
• 0-4 years of experience
• A Graduate Degree in Architecture or Civil Engineering
• Belief in Total Environment’s design values
• Customer focus
• Commitment to work and a positive can do attitude.
• Excellent collaboration and influencing skills.
• Compelling verbal, written and presentation skills with the demonstrated ability to communicate crisp and clear with customers.
• Analytical approach and proficiency in basic computation and presentation tools.
• Creative, Customer Focused, Self-Motivator