– Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions for deco cakes.
– Making new designer cakes for the shop display according to the season and festive.
– Setting themed designs for packages and events.
– Thinking up and executing elaborate designs with an artistic eye.
– Preparing cake Themed Figurines, Toppers for Decorated cakes.
– Preparing fondant flowers.
– Creating Gravity cake, making sure the cakes are stable during the transportation.
– Communicating with customers regarding the cake design.
– Delegating deco works to the team.
– Taking end of the month inventory for deco section.
– Airbrushing techniques for the cake decorations.
– Mixing colors according to the design and theme.
– Attention to details making sure the designs are uniform.
– Following HACCP procedures at the kitchen.
– Maintaining cleanliness in the kitchen.
– Following personal hygiene at the Kitchen.
– Ensures compliance with all applicable laws and regulations.
– Follows proper handling and right temperature of all food products.
– Provides services that are above for customer satisfaction and retention.
– Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
– Sets a positive example for guest relations.
– Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
– Empowers employees to provide excellent customer service.
– Ensuring Exceptional Customer Service
– Handles guest problems and complaints.