Branch Manager Job For 7-8 Year Exp In Standard Chartered India – 2941090

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About Standard Chartered 
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.  
To us, good performance is about much more than turning a profit.  It%26#39;s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good. 
We%26#39;re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities:
  • Maximize sales performance to achieve given revenue targets of the branch and zone through liability products [Current /Savings /Term deposits], wealth management products and asset related products  (secured, unsecured)
  • Ensure effective Relationship Management by monitoring the movement of the top customers of the branch, devise and implement a customer acquisition and retention programme. Improve product per customer holding.
  • Device strategies to counter competition and maximize market share in the Catchment area of the branch, by below the line activities and promotions.
  • Provide support for new product launches, and champion new sales initiatives
  • Collaborate with Segment to facilitate up- streaming of customers
  • Ensure employees are adequately trained on all products/ processes and services facilitating first time resolution. Minimize rejections and customer complaints
  • Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service
  • Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking
  • Ensure PFM, teller and service managers%26rsquo; productivity are at optimum levels
  • He/She is aware of bank%26rsquo;s Mis-selling %26amp; Sales Policies and ensure adherence all the times.


  • Ensure satisfactory ratings in all internal/external audits conducted at the branch
  • Ensure compliance to all Operations health documents like KCD/KRI/OPS manual, process notes and circulars issued from time to time. Perform regular KCS checks mandated
  • Ensure timely and accurate  submission of all returns both internal and statutory for sales and service
  • Ensure accurate and timely processing of all customer instructions as per applicable processes/ circulars


  • Lead revenue generation and profitable growth by focusing on:
  • Improved deposit mix comprising Current and Savings accounts
  • Waiver Tracking and Management
  • Non-funds based income
  • Ensure costs are managed within budgets


  • Implement change initiatives in the areas of branch space rationalization/ optimization, transaction migration, systems implementation, process Re-engineering and premises reconfiguration


  • Drive and embed a strong performance culture through inspiring, motivating and rigorous performance management discipline. Develop and build talents within branch through optimal resourcing, capacity planning, succession planning and engagements
  • Achieve high employee engagement and satisfaction. Retain talent, check attrition
  • Identify and address training and development needs of staff on an on-going basis


  • Implement all segment/ product initiatives in the catchment (PRB/ NR/ SME/ Mortgages)
  • Jointly own the delivery of segment / product (PRB/ NR/ SME / Mortgages) objectives with the segment


  • Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD and Money laundering prevention and ensure compliance thereto. Any suspicious transaction must immediately be reported as per guidelines
  • Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance
  • Responsible for health and safety for all. As part of the Health and Safety guidelines you should:
  • Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace;
  • Ensure that your actions do not put others at risk; Work in a healthy and safe manner;
  • Encourage others to work in a healthy and safe manner;
  • Report all accidents and incidents and bring to the attention of the management any hazard in the workplace
    • As a manager you are also responsible for the health and safety aspects within your area of control. You need to ensure that:

  • Your employees are adequately trained and supervised to perform their tasks in a safe manner and are free to raise any Health and safety issues and these issues are addressed appropriately.
  • The contractors working in your area or for you are working in a safe %26amp; healthy manner.


  • Graduate/ Postgraduate
  • At least 7-8 years of overall experience with sound banking knowledge- all aspects of general banking, retail operations and credit operations / deposit and lending products / inspection and audit requirements, as applicable.
  • Leadership skills, communication skills, relationship building skills, competitive awareness %26amp; benchmarking
  • Customer Orientation and Business Focus

Apply now to join the Bank for those with big career ambitions. 
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.

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