Area Manager jobs in Career Line Middle East DMCC in Doha – Qatar

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Area Manager

This role requires strong, clear and consistent leadership with a focus on guest service and experience, sales and maximization of revenue. The Area Manager is responsible for the daily leadership of the branch operations.

Nationality: Any

Responsibilities

• Demonstrate sincere customer focus and true appreciation for the guest experience.

• Develop branch goals, and implement policies and procedures.

• Oversee all branch procedures & policies, in conjunction with company vision, mission, and values.

• Responsible for leading the efficient and effective branch operations including short and long term tactical planning based on the company’s strategic direction.

• Maintain adequate professional service and retail program.

• Prepare Municipality requirements and reporting matters.

• Assist with the marketing programs and events i.e. calendar of events, media, etc.

• Supervise and ensure that employees receive ongoing training and hold meetings to keep employees updated on spa procedures and policies.

• Educate employees about the rules and regulations/ Disciplinary actions and ensure compliance.

• Follow the visual merchandising guidelines to ensure consistency in shop displays.

• Encourage and internally promote the monthly newsletters to create Spa retail and service awareness and visibility, to generate sales and increase memberships.

• Assist in creating membership incentives and sales promotions leading to a larger client base.

• Undertake duties so as to comply with the requirement of internal and external quality control.

• Comply with SOP’s and Occupational health and Safety requirements.

• Attend meetings at the request of line manager to ensure efficient communication across the operations.

• Enlighten employees of job responsibilities, performance expectations, client service standards, and company’s policies and guidelines.

• Maintain a proper inventory of supplies.

• Develop customer relationships and measure customer satisfaction by interacting with clients to get feedback.

• Handle customer complaints and implement customer service tool.

• Encourage and motivate team members towards accomplishing their commercial targets.

• Ensure equipment and physical facility in peak condition including cleanliness and repair.

• Manage and Team up with all the departments accordingly to create a smooth and synchronized workflow across the company.

• Coordinate and follow-up with HR for employees’ requests and maintain all documents/ Records that are useful for backup.

• Prepare and present reports as requested by management.

• Attend mandatory trainings scheduled by the Company.

• Manage, train, and motivate all branch employees.

• Coach and evaluate employee performance in order to ensure improvement; help resolve dysfunctional behaviour and facilitate problem solving and collaboration.

• Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.

• Use gamification, empowerment, and trust as appropriate to develop and motivate team members.

• Recognize and celebrate team and team member accomplishments and exceptional performance.

Job Type / Category

Contract Type : Full time employment Contract

Required Education, Skills and Qualifications

Bachelor’s degree in business or any relevant subject.

Min. 3 years’ experience in managerial and operational position in relevant industry.

Fluent in English



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